Since all orders will be processed immediately, please beware we cannot cancel or edit your order after your order is submitted. Please contact our Customer Service team immediately at firstname.lastname@example.org should you have any urgent requests.
Damaged or Incorrect Order
At Puppeeland, we always try our best to ensure product quality and order accuracy. If you receive a damaged, faulty or incorrect product, don't worry! Simply take a photo and send it to us at email@example.com and we will send you a replacement order or store credits for future use. Unfortunately, we cannot accept exchanges or refunds for products that fail to meet your expectations if they're not defective.
Exceptions / non-returnable items
Due to hygiene concerns, we are sorry that the following product types cannot be returned due to wrong sizing. Therefore, please make sure you double check the size chart before your order and size up 1-2 sizes as our hooman apparel is usually Asian size.
Hooman Clothing & Accessories
Pet Clothing & Accessories
Bedding Sets (Including Duvet Covers)
All custom made and personalised products are also non-returnable.
Order Not Received
Your order will come with a tracking number. Our after sales team will keep monitoring the shipping status and notify you if the delivery is taking longer than usual. If you still haven't received your product after 6 weeks of ordering and the shipment status shows that your order has not yet arrived in the country of destination, we will send you a replacement order for free.
If you are based in the following countries, we suggest that you contact us first to confirm the shipping fee as we may not be able to provide $4.95 flat fee as well as free worldwide shipping for these countries.
Shipment Processing Time and Delivery Time
All orders will be processed immediately and shipped within 7-10 business days.
Estimated delivery time to North America, Asia, Europe and Oceania is between 2-3 weeks. We will send you the tracking number once your order is shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Digital product orders will be processed and delivered to the recipient via email within 1-2 business days.
Import Duties and Taxes
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.
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