Shipping Policy

Shipping Fee

We provide free worldwide shipping on orders over USD $85 (not applicable for our digital products). If your order is under USD $85 we will charge a flat fee of USD $4.95

If you are based in the following countries, we suggest that you contact us first before you order to confirm we can ship to your country. Please note that the $4.95 flat fee as well as free worldwide shipping may not be applicable to these locations. 

  • Argentina
  • Brazil
  • Chile
  • Colombia
  • Cyprus
  • Greenland
  • Guam
  • Kuwait
  • Jordan
  • Turkey
  • Philippines
  • Puerto Rico
  • Venezuela
  • Ukraine
  • South Africa

We will not charge shipping fee for our digital products such as gift vouchers. 

Shipment Processing Time and Delivery Time

All orders will be processed immediately and shipped within 7-10 business days. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email. 

Digital product orders will be processed and delivered to the recipient via email within 1-2 business days.

If you have ordered multiple items:

We will try our best to send your products in the same package. However, it is also possible that you will receive the products in separate packages if they are shipped from different warehouses in order for you to get your products earlier. Therefore, you may receive more than one tracking number for your order. 

Can I cancel or edit my order?

Since all orders will be processed immediately, please beware that you have up to 12 hours to edit your order after order confirmation. We cannot cancel or edit your order after this 12 hours window. Please contact our Customer Service team immediately at service@puppeeland.com should you have any urgent requests.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. You can track your order here.

Import Duties and Taxes

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility. 

Note: COVID-19 Shipping Delays

Due to the overwhelming demand for deliveries, as well as modified practices by our shipping partners to keep their workforce and customers safe, customers should anticipate parcel delays for the foreseeable future.

Please use the provided tracking information to check online for the most up to date information on the shipment. Delays of several days or even weeks are not uncommon at this time. We appreciate your patience and understanding.

Should you need further assistance, please contact us at service@puppeeland.com

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